Effective date: 20 September 2026
1. About these terms
These Terms of Service govern use of realsenseinfotech.ae and, where incorporated into an accepted proposal or service agreement, services provided by Realsense Infotech LLC FZ (“Realsense”, “we”, “us”, or “our”). If you act for a business, you must have authority to accept the relevant agreement on its behalf. A website inquiry alone does not create a paid service contract.
Our contact address is The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email: info@realsenseinfotech.ae. Telephone: +971 52 433 1364.
2. Our services and your agreement
We provide software and website development, IT consultancy, cloud and hosting services, managed IT services, e-commerce solutions, and search engine optimization and marketing services. The services included in your purchase, deliverables, timelines, fees, support, and responsibilities will be described in the applicable written proposal, order, or service agreement.
If a signed service agreement conflicts with these terms, that agreement takes priority for the relevant services. A separate data processing agreement governs processing carried out on a client’s behalf where applicable. Website descriptions do not themselves promise particular results, availability, or features for every engagement.
3. Client responsibilities
You must provide accurate instructions and information, timely approvals, and any access or materials reasonably needed for the agreed work. You are responsible for having the necessary rights to content, software, domains, and data you provide. Keep credentials secure and promptly report suspected unauthorized access. Changes to scope, dependencies, or delayed approvals may require a written adjustment to fees or delivery dates.
4. Acceptable use
You must not use our website or services for unlawful activity, fraud, impersonation, phishing, malware, infringement of others’ rights, unauthorized access, or interference with systems. You must not use our hosting or email infrastructure to send unsolicited bulk email or use unlawfully obtained recipient lists. Security testing requires prior written authorization from the relevant system owner.
Clients are responsible for ensuring that their websites and instructions comply with applicable law, including providing appropriate privacy notices and obtaining consent where required.
5. Transactional email and client websites
Our Mailgun integration is used for transactional and service-related messages from our websites and hosted client websites. These include account opening messages, password resets, account verification, order confirmations, form acknowledgments, and direct replies to incoming emails. This integration is not used for marketing campaigns.
Clients must ensure that recipients and message content are connected to a lawful account, transaction, inquiry, or service interaction. Sending domains must be authorized, and messages must identify the appropriate business. Delivery timing and inbox placement can depend on recipient systems and external providers and are not guaranteed.
Clients retain responsibility for their own goods, services, orders, and customer relationships. Hosting a client’s website does not make Realsense the seller of that client’s products or services.
6. Fees, cancellation, and refunds
Fees, currency, taxes, payment deadlines, renewal arrangements, cancellation rights, and any refund terms must be stated in the applicable accepted proposal or service agreement. Additional work requires agreement on scope and charges. Contact us promptly about a disputed invoice. These terms do not create an automatic renewal, cancellation penalty, or blanket no-refund rule. Mandatory statutory rights remain unaffected.
7. Intellectual property
Each party retains ownership of materials it owned before the engagement. You authorize us to use the materials you provide only as needed to perform the agreed services. Ownership or licensing of custom deliverables, source code, and reusable components must be specified in the applicable service agreement. Third-party and open-source components remain subject to their own licenses.
Our website content and branding are protected by applicable intellectual property laws. You may view the website for legitimate personal or business purposes; reproduction or commercial reuse requires permission unless permitted by law.
8. Confidentiality and personal data
Each party must protect non-public information received in connection with an engagement and use it only for the agreed purpose. Disclosure may be made to people or providers who need it to perform the services and are subject to appropriate obligations, or when required by law. This obligation does not cover information lawfully public, independently developed, or lawfully received without restrictions.
Our Privacy Policy explains our handling of personal information for our own business. Where we process personal data on behalf of a client, the relevant service agreement and any data processing agreement set out the parties’ responsibilities. These terms do not replace a required data processing agreement.
9. Hosting, support, and third-party services
Hosting resources, maintenance windows, support hours, backup scope, retention, and recovery arrangements are those expressly agreed for the engagement. A backup or uptime commitment should not be assumed from a general website description. Each party must carry out the backup and security tasks allocated to it in the service agreement.
Some services depend on external hosting, domain, software, payment, or email providers. Their applicable terms and availability may affect delivery. We will communicate material provider limitations relevant to the agreed work.
10. Suspension and termination
We may restrict the affected service when reasonably necessary to address a security threat, unlawful activity, material breach, or a legal requirement. Where practicable, we will explain the reason and provide a reasonable opportunity to resolve it; urgent protective action may be immediate. Suspension for unpaid fees and termination of paid services are subject to the applicable agreement and law.
On termination, payment for work performed, access removal, handover, and data return or deletion will be handled under the applicable agreement and legal obligations. A client should agree export and transition arrangements before ending a hosted service.
11. Service standards and liability
We will provide agreed services with reasonable care and skill. Except for commitments expressly agreed or required by law, we do not promise uninterrupted operation, error-free software, particular search rankings, commercial outcomes, or delivery of every email.
Any specific limitation of liability must be set out in the applicable service agreement and is effective only to the extent permitted by law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including liability for fraud or mandatory consumer rights.
12. Governing law and disputes
These terms are governed by the applicable laws of the United Arab Emirates. Please contact info@realsenseinfotech.ae first so that we can try to resolve concerns. Unless a valid written service agreement provides otherwise, disputes may be brought before the courts having jurisdiction under applicable law. Mandatory protections available to a customer are not displaced by this clause.
13. Updates and contact
We may update these website terms and will identify the effective date of the revised version. Changes do not retroactively alter an existing signed agreement; changes to that agreement follow its agreed amendment procedure. Questions may be sent to info@realsenseinfotech.ae.